Small Business Marketing Advice That Will Surprise You

I’ve been asked for marketing advice by up-and-coming business owners a thousand times. Every time, I say the same thing: “Don’t think about marketing—yet.”

That’s my marketing advice for any company that wants to be effective and profitable. In the beginning, do absolutely no marketing. This rule applies to every type of company—high or low-tech, product or service-oriented, startup or sole proprietor.

Don't Think About Marketing

A sexy slogan isn’t the answer

Companies who spend all of their money on marketing are doomed to fail. There are a million ways to waste your seed money—various forms of ads, social media, PR firm retainers, trade shows, or yet another major redesign of your website. There’s only one way to use it wisely—make a great product.

GitHub Oval Office

Photo by Rob Sanheim
GitHub created a replica of the Oval Office with some of their investment money.

I’ve met many entrepreneurs who recall the countless hours they’ve spent coming up with the perfect phrase to describe their game-changing product or service. I’ve never met one who found a silver bullet—it’s a conceptually flawed way to go about building a sustainable business.

Why doesn’t focusing on marketing first get you anywhere? It’s because your potential customers really only care about one thing—having you deliver a product or a service that improves their lives. You’ll end up being ridiculed if you do too much marketing for a product that people don’t need. Start with a great product and the great customers will come.

Let me show you some examples of what I’m talking about.

The quickest way to blow $41 million

Successful companies like Google are proof that the best mentality is product-first. I’m sure you’ve noticed that Google consistently brings new, focused products to market. Their releases are usually stripped down to a simple, core set of features. It is only after customer feedback that they begin to make modifications and expand beyond the basics—marketing comes way later.

As a counterpoint, how many of you are familiar with Color? They created an app three years ago for location-based social sharing of photos. They raised $41 million before developing a product, and then proceeded to burn through two-thirds of that money—with three major product pivots—in just over a year. They ended up selling essentially their team, not product, to Apple for pennies on the dollar.

Color got a lot of attention, but when people signed up, they found a product that wasn’t interesting. Why do I want to share my selfies with strangers just because they are sitting around me? What is this for? Those are the questions Color should’ve been asking—themselves and potential customers—before wondering “How do I get a billion downloads?

One great sandwich

Whether you are a high-tech startup, a sandwich shop owner, a freelance photographer, or a service provider, you need to do first things first—focus on your core product. Find what is unique about your product, service, or business—what you do well—and build on that.

Using the tech startup as an example, first build a product or a prototype and share it with your customers or potential customers. If you’re at a really early stage, just articulate your idea. After sharing your idea, really listen to the reaction and make changes fast. Keep showing off your product revisions. It doesn’t matter if they are paying you. At this stage you’re just trying to get people engaged and excited. Keep refining the product to match customers wishes.

Don’t build an app in a vacuum—this is what Color did. Don’t spend all of your time on marketing like those all-too-many entrepreneurs I’ve met. It’s spinning your wheels and a recipe for failure.

This applies to my other business examples as well. Don’t put too many sandwiches on your deli menu. Don’t create a gallery of every photograph you’ve ever taken. Don’t talk about your other career prior to starting your new service business—unless it’s extremely relevant to making you an expert in your new field.

Do put those couple of sandwiches on your menu that you know people like. Think about the sandwiches that your family and friends raved about, the ones that made you take the plunge into starting a business. You have a core product, so build from it.

Show just a couple of photos which you know are great. The ones you personally look at over and over—marveling at your ability to capture magical moments.

Tell the story of that one client who changed their business, their life, or their company’s product so profoundly with your help. If it’s that moment that gave you the confidence to change your career, start there.

In short: Be great by focusing on outstanding core features. It’s perfectly fine if this is just one thing in the beginning. Get feedback. Add, delete, or modify to make things better. Keep doing that over and over until you have customers who are fans and advocates.

Best marketing in the world

Do these things, in this order, and before you know it, you will have a great product. That will lead to great customers.

What’s the end result of great customers? The best marketing in the world—word of mouth.

 

Follow Me

Stephen Belomy

U.S. CEO at Jimdo
Stephen joined Jimdo in June 2013 to help expand Jimdo in the US and spread the word about our awesome website builder. Stephen has spent 20 years as an executive of Silicon Valley technology companies. He is a black diamond snow skier, an avid chess player, and a rabid fan of the San Francisco Giants and FC St. Pauli. He loves to enjoy great food and wine with his wife and five children.
Follow Me

Latest posts by Stephen Belomy (see all)

15 Comments

  1. Great Article!

    Reply
  2. absolutely makes sense!

    Reply
  3. Worth reading. Thanks for sharing your experience.

    Reply
    • Rebecca:

      It’s my pleasure sharing. I truly love being part of the Jimdo community.

      Reply
  4. Aaaaaaahhhh!!!! —— best marketing = word of mouth ——. Have been researching but this is simply the best.

    Reply
    • Oleket:

      I’m glad I could be of help. I was also wondering, what were you researching? Marketing? Or something more specific?

      Reply
  5. I am surprised every time I see people applauding one gives them a basic common sense… It goes to show how little do they learn at school and throughout the life, and how much the hype is what controls our every day’s thinking. We all know, for example, that fast food and soda drinks are rubbish yet millions are stuffing themselves to death with these. And then fall off their chairs when you show them a natural juice or a fresh bread roll with a fresh meat and/or salad. You know you are dumbed down when you look at common sense as if it was a miracle.

    Of course the article is good. It’s absolutely perfect example of common sense approach to one’s only possible strategy online – and anything else for that matter. The question that entertains me now is: how come many seem not to know anything about it.

    Reply
    • Dean:

      I couldn’t agree more with you that common sense shouldn’t be considered a miracle. It should be considered, common sense. Thanks for sharing.

      Reply
  6. 5.9

    Wonderful article and right on! It validates an example I use often:

    “The cat who comes around the corner and sees a flock of pigeons and runs for them all usually winds up going home hungry. It’s the cat who turns the corner and focuses on one and disregards all the rest who eats that night.”

    Reply
    • That’s a good one Earl. I’ve heard a similar story with other animals, but in either case, it is indeed a good lesson for all of us.

      Thanks for sharing.

      Reply
  7. Great article! It is so easy to get distracted and find yourself focusing on things that aren’t building your business. For me, you need a healthy balance – I see much benefit from the social media marketing I do. But the next time I am tempted to spend an hour fiddling with my web design I will remember your wise words!

    Reply
    • Jane:

      You bring up a great point. Online businesses are different than the software development company, restaurant, and photographer examples I used in my post. With http://www.picpresents.com/, I would continue to connect as you are doing.

      Great website, by the way. And I’m now following @PicPresents. How exciting to see you channel your passion into a business that helps others where a need truly exists.

      Reply
  8. As a small business owner, I have to thank you for this insight!

    Reply

Submit a Comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>